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[Questions & Answers] Newcomer, cannot log-in the game - "Invalid username or password"

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#1
Posted on 2017-04-17 13:20:39 | Show thread starter's posts only

Hi, good day to whoever reads this.
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Summary: I cannot log-in to the game. I can however log-in to the forums and on the wl.igg website. 
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Ok, so I heard this game from my girlfriend. She played this game years ago. I decided to give a test with my crappy netbook. Yes, the specs of this machine covers the system requirements fairly. I've installed the game, updated, but as the title suggests, I cannot log in.
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I tried to log-in the accounts of my girlfriend (albeit it's old accounts and might be inactive) but it doesn't log in either. We're from the Philippines btw.
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Note that I haven't tried re-installing the game.
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Does anyone know the problem and solutions? Thanks in advance~

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#2
Posted on 2017-04-17 14:22:01 | Show thread starter's posts only


have you activated the game?^ like so.
This Is mainly the reason for the following problem you've stated.

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Ign:YouisYou
"Failure is a different kind of success,the wrong one"
#3
Posted on 2017-04-17 14:48:54 | Show thread starter's posts only

Thank you for responding~~ :V 
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I did not activated the game since I registered directly at it. But I did check and sure enough, it's activated already.

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#4
Posted on 2017-04-17 14:50:40 | Show thread starter's posts only

Have you tried changing your password from IGG.com or WLO's main site?

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#5
Posted on 2017-04-17 15:23:12 | Show thread starter's posts only

I'm back, and I finally got in~! :) 
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I changed the password, but it didn't work so I proceed to making a new one directly at the "sign up" on the game. It worked~ Btw, I used a shorter password this time. The previous one was at the maximum characters of 14.
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Thanks guys for helping a newcomer, didn't expect an active forum for such an old game~ *wipes tear*
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Only one question guys, is there a way to terminate an account? I would prefer to use the email I used on this account.

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#6
Posted on 2017-04-17 16:50:26 | Show thread starter's posts only

Ok, nevermind terminating accounts. I just this account's password again but this time to a shorter one and it works now.
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So I guess it's just passwords shouldn't be as long as the character limit. :V
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Thanks guys again~

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